A swim lane flowchart is an appropriate tool to use when:
A) the process features only intangible outputs.
B) the process involves more than one department.
C) the process scope is difficult to define.
D) the process has a person or group of people at a workstation or with a customer.
B
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Which of the following is an example of a mission statement?
A. "to create a world where the family farm is valued over the large-scale production of agribusiness" B. "to become a beacon of hope for those suffering from mental hardship" C. "to make education accessible to everyone in the world" D. "to engage in business practices that are not only legal but also ethical" E. "to offer the lowest prices on new hardcover books, anywhere in the world"
An example of a nonengagement strategy is accommodation.
Answer the following statement true (T) or false (F)
Empowering employees requires sharing information and organizational knowledge that enables empowered employees to ______.
a. call the manager to make decisions b. make decisions that influence organizational outcomes c. focus on things other than their job d. allow customers to determine outcomes
Companies that set a low price for a new product in order to attract a large number of buyers and a large market share are using the ________ strategy
A) market-skimming pricing B) market-penetration pricing C) cost-plus pricing D) inclusive pricing E) exclusive pricing