When possible, which method of delivering bad news is usually the best choice?
A) Email
B) Face-to-face
C) Text
D) Phone calls
E) Letters
Answer: B
Explanation: B) Communicators often wonder whether they should avoid email or text messages for delivering bad news and instead talk to their audience in person or on the telephone. Most experts agree that, when possible, a face-to-face conversation is usually the best choice, especially when the bad news is serious.
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