Profit measurement and return on investment for decentralized divisions are important gauges for performance evaluation
Indicate whether the statement is true or false
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In general, personal selling is one of the most helpful tools for closing sales
Indicate whether the statement is true or false
Which of the following concepts was referred to as a convention in SFAC No. 2?
a. Consistency b. Materiality c. Comparability d. Conservatism
Which of the following is NOT an element of Ott’s notion of organizational culture?
A) Organizational culture is made up of such things as values, beliefs, assumptions, perceptions, behavioral norms, artifacts, and patterns of behavior B) Organizational culture has a process of formally approving or prohibiting behaviors C) Organizational culture is a socially constructed, unseen, and unobservable force behind organizational activities D) Organizational culture is a unifying theme that provides meaning, direction, and mobilization for organization members
What emotional labor technique occurs when a person suppresses his or her true feelings while displaying the organizationally desirable ones?
a. Emotional regulation b. Deep acting c. Surface acting d. Emotional dissonance