Which of the following is a negative impact of information technology on the customer service provided by service organizations?
a. It has increased the labor intensity involved in the production of services.
b. It has resulted in lesser personal interaction between consumers and service providers leading to decreased customer satisfaction among some consumers.
c. It has decreased the speed of service.
d. It has restricted the ability of the customers to compare products with competitor brands before making a purchase.
b
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Which of the following statements about marketing is TRUE?
A) It is of little importance when products are standardized. B) It can help create jobs in the economy by increasing demand for goods and services. C) It helps to build a loyal customer base but has no impact on a firm's intangible assets. D) It is not needed in an Internet-fueled environment. E) It is seldom used by nonprofit organizations.
Before a lawsuit begins, the court must have proof that the defendant was notified.
Answer the following statement true (T) or false (F)
Monic, a college professor, makes 30 photocopies of a magazine article and passes the article out to her students. The students are assigned to read the article and write an opinion paper about it. Has Monic violated copyright law?
A) Yes. Though the author will probably not enforce his or her rights under this situation, Monic has technically violated federal copyright law. B) Yes. Though educators have a right under the "fair use doctrine" to make limited use of copyrighted materials, Monic violated the law when she made photocopies of an entire article and distributed them to her students. C) No. Monic has acted within the fair use doctrine. D) No, as up to 50 photocopies of articles are always permissible.
A business does not have the constitutional right to participate in the political process or donate money to candidates
Indicate whether the statement is true or false