Answer the following statements true (T) or false (F)
1. Waits of certain length feel longer than waits of uncertain length.
2. The actual waiting time is more important to guests than their perception of waiting time.
3. A guest’s emotional state can have great impact on how long the wait feels to that guest.
4. If the people in a line are a more select clientele with identifiable features, variability in treatment of the waiting guests may be necessary to ensure that the quality of the entire experience meets the guest expectations.
1. False
2. False
3. True
4. True
You might also like to view...
During the current year being audited, Hitech, Inc. changed from a conventional payroll punch clock to a computerized payroll time system. Factory employees now record time in and out with magnetic cards and the IT system automatically updates all payroll records. Because of this change:
A. the potential for payroll related fraud has been diminished. B. without paper clock cards, part of the audit trail has been altered. C. internal control has improved. D. the auditor must audit through the computer.
In which of the following situations is the adoption of a survival pricing objective most
appropriate? A) An electronics maker is introducing a top -of-the-line LCD television range that incorporates the latest in 3D technology. B) An automobile firm that specializes in mid-range sedans wishes to project itself as a maker of inexpensive, yet luxurious cars that can match more expensive supercars. C) A wholesaler has a large stock of processed foods left unsold after a hurricane alert turned out to be misplaced. D) A furniture maker is setting up a new store in an up -and-coming neighborhood in the affluent part of the town.
In intra-organizational communication, an example of upwards communication might be when __________.
a. A subordinate communicates with his manager about a certain strategy b. One department communicates with another department about a decision c. A manager instructing a subordinate on how to do a particular job d. A subordinate bypasses his manager and talks to someone influential outside the organization
Items such as sales tickets, bank statements, checks, and purchase orders are examples of a business's source documents.
Answer the following statement true (T) or false (F)