The psychological bias known as "illusion of control" refers to a belief that
A) the employees will always agree with the decisions made by the manager.
B) one can influence events even when one has no control over what will happen.
C) employees do not have confidence in a manager's abilities.
D) one has no control and therefore does not put any effort into the decision.
E) managers' with wider spans of control tend to perform effectively.
B) one can influence events even when one has no control over what will happen.
Explanation: The illusion of control is a belief that one can influence events even when one has no control over what will happen. In business, such overconfidence can lead to failure because decision makers ignore risks and fail to objectively evaluate the odds of success.
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