Data captured by service desk analysts is very important to problem management. Without this data, problem management is not possible.
Answer the following statement true (T) or false (F)
True
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Balancing service with the courage to challenge can be difficult sometimes. Skills that can help with this balance are ______.
a. conformity and delegation b. independent and critical thinking c. critical thinking and engagement d. emotional intelligence and political savvy
Nonhierarchical clustering is faster than hierarchical methods
Indicate whether the statement is true or false
Which of the following product types is typically distributed by using wholesalers?
A) consumer packaged goods B) jewelry C) watches D) automobiles
Organizations using ________ corporate social responsibility meet reasonable societal expectations and exceed government laws and regulations to be just and fair to stakeholders.
A. legal B. ethical C. benevolent D. social