When does a customer have a neutral response to a purchase?
What will be an ideal response?
A customer will have a neutral emotional response to a purchase when the product matches expectations but does not exceed them.
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Which of the following are characteristics of organizations?
a. Purposes, objectives, and goals b. Structure, culture, communication processes, and human resource practices c. Systematic ordering in a hierarchy of actions d. All of the above
____________, ____________, ____________ are the three most common emotions felt in a conflict.
a. Anger, silence, and cursing b. Indigestion, red face, and clenched fist c. Fear, anger, and embarrassment d. Ignorance, embarrassment, and pretending it’s not there
When a bank certifies a check, the amount involved in the certification will be debited in the depositor's account until payment of the certified check
Indicate whether the statement is true or false
________ are established between entities in a well-structured database so that the desired information can be retrieved
A) Entities B) Relationships C) Lines D) Ties