To keep conflict constructive, small groups should focus on which of the following?

A. the content of the disagreement
B. the person who is hurt by the conflict
C. the emotions involved in the conflict
D. the person who started the disagreement


Answer: A

Communication & Mass Media

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Selection is the process of hearing aural and seeing visual stimuli

Indicate whether the statement is true or false.

Communication & Mass Media

Which of the following is TRUE of goal setting?

a. performance goals are less effective than goals of achieving psychological states b. easy goals are more effective at enhancing performance than difficult goals c. outcome goals can distract moreso than performance goals (pages 196-197) d. explicit goals are less effective than do your best goals

Communication & Mass Media

Which variable creates a problem for an organizational speaker, especially for corporations, because audiences are generally skeptical?

a) Source credibility b) Sleeper effect c) Cognitive dissonance d) Untrustworthy source

Communication & Mass Media

Eckstein explored adolescent-to-parent abuse in family settings. In this discussion, she considered three basic groups of conflict strategies previously noted in research

Which set of strategies involves a win-lose attitude in which interactants each work toward getting their own goals/needs met? a. Integrative strategies b. Distributive strategies c. Avoidance strategies d. Symbiotic strategies e. None of the above

Communication & Mass Media