Sandy is creating a training program to help sales associates deal with angry customers. She has decided to have the associates take turns training the trainer and each other. Which law of learning is Sandy initiating?
a. law of association
b. law of frequency
c. law of effect
d. law of redundancy
b
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Organizing messages can best be described by
a. individual role definitions. b. decision making. c. rules and regulations. d. organizational policies. e. rules, regulations, and organizational policies.
Blogger Val Jones said the U.S. Preventive Services Task Force breast cancer recommendations were controversial because _____________
A) the timing of the announcement was poor B) the recommendations were scientifically unsound C) it was a high-profile subject D) All of the above. E) A and C
In the United States, how many people over 25 years of age have a bachelor's degree?
A. About 10% or 10 out of every 100 people. B. About 27% or 27 out of every 100 people. C. About 50% or 50 out of every 100 people. D. About 65% or 65 out of every 100 people.
An important dimension of inspirational speaking is
A. grandiloquence. B. personal appearance. C. delivery. D. sarcasm.