The owner of an amusement park has decided to open a second entry booth and hire another employee to service customers entering the park. Customers arrive at the rate of 20 per hour and will wait in a single line until one of the two employees is available to provide service. The average service time of both employees is 2 minutes to provide service. T The arrival rate follows Poisson distribution, and the service time follows a negative exponential distribution. It is estimated that the cost of customer waiting time associated with dissatisfied customers and loss of goodwill is $20 per hour. The employee at the service booth is paid $10 an hour. Determine the customer waiting time cost per day for the waiting line system. Assume total hours of operation as 10 hours per day.
a. $16.67
b. $17.67
c. $15.67
d. $14.56
a. $16.67
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