A nurse on a medical-surgical unit has asked to represent her unit on the hospital's Continuous Quality Improvement (CQI) committee. In researching CQI programs, what has the nurse found?

A) CQI programs establish accountability on the part of health care professionals.
B) CQI programs focus on the process used to provide care.
C) CQI programs identify incidents rather than processes.
D) CQI programs justify health care costs.


Ans: B
Chapter: 1
Client Needs: A-1
Cognitive Level: Comprehension
Difficulty: Moderate
Integrated Process: Communication and Documentation
Objective: 2
Page and Header: 8, Influences on Health Care Delivery

Feedback: Unlike QA, which focuses on individual incidents or errors and minimal expectations, CQI focuses on the processes used to provide care, with the aim of improving quality by assessing and improving those processes that most affect patient care outcomes and patient satisfaction. The other answers are incorrect because CQI programs do not focus on the accountability of the health care professionals, they do not identify incidents rather than processes, and they do not justify health care costs.

Nursing

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