What are the three main response options for customers who experience service failures?
What will be an ideal response?
Take public action, take private action, or take no action.
You might also like to view...
Which of the following procedurea is not performed as part of an engagement quality review?
a. Evaluate judgments about materiality and the disposition of corrected and uncorrected identified misstatements. b. Call each board member to discuss the potential for fraud. c. Confirm with the lead audit partner that there are no significant unresolved matters. d. Evaluate whether appropriate levels of supervision and reviews of individual audit tasks were completed adequately during the audit.
In SPC, the distribution of sample means:
A) can be approximated by the normal distribution. B) will have greater variability than the process distribution. C) will always have a mean greater than the process distribution because of the sample size. D) cannot be used for control charts because the variability is understated.
Jake is cutting it close for class this morning. Right now it is 9:59:40 and the professor has been known to slam the door and lock it at 10:00:00, laughing manically at the students that are out in the hall
Jake desperately needs a soda to make it through class this morning so he stops to buy one. What will be the outcome of this decision? A) Jake will enjoy his soda out in the hall, having missed class by five seconds. B) Jake will enjoy his soda out in the hall, having missed class by one second. C) Jake will enjoy his soda while listening to a lecture having made it in the room with five seconds to spare. D) Jake will enjoy his soda while listening to a lecture having made it in the room with fourteen seconds to spare. The soda machine outside the lecture hall sees a steady stream of customers throughout the day. The machine takes 4 seconds to deliver a can of carbonated sugar water once the button is pressed and students generally know what they want from the machine - the average feeding of the machine takes two seconds. Over the course of a twelve hour lecture day, students arrive at the rate of 500 per hour.
Using a centralized cash management system results in a decreased ________ cash demand
A) transactions B) long-term C) precautionary D) short-term