According to David Novak, Chairman, CEO, and President of Yum Brands, what is the best way to give feedback??
A) Start with the most negative information first.
B) Start by identifying what is being done well.
C) Include transition words such as "and" or "but".
D) Mix negative feedback between positive feedback.
E) Start with the most positive comments first.
Answer:
Explanation: B) David C. Novak's advice is to start out positively and avoid the word "but." If you start out by giving people credit for what they do well, that makes them very receptive for feedback. According to Novak, if you then preface the constructive criticism with "but" instead of "and," it throws all the appreciation out the window.
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