Effective service recovery efforts can lead to all of the following except
A. increased dependence on technology to prevent future service failures.
B. lower levels of satisfaction than prior to the service failures.
C. increased customer satisfaction.
D. increased purchase intentions.
E. increased positive word of mouth.
Answer: A
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Contra Proferentem means:
A) where there is an ambiguity in a contract term, that term is interpreted against the one who did not draft the contract B) the contract is against public policy C) where there is an ambiguity in a contract term, that term is interpreted against the one who drafted the contract D) the courts prefer a contract to be in writing, not done orally E) the contract is for an illegal purpose
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A) MAD B) MSE C) MKE D) MAPE
Which of the following statements about government buying is true?
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