Factors that a designer can control include ______.
a. random factors
b. signal factors
c. noise factors
d. ISO factors
b. signal factors
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Because marketing research budgets in industrial companies are usually lower than consumer product companies, industrial companies tend to use:
A) primary data. B) secondary data. C) observational research data. D) phenomenological research data.
Answer the following statements true (T) or false (F)
1. An organizational culture that celebrates failure helps foster innovation. 2. Innovation can be fostered by withholding raises or promotions from those whose attempts to innovate are not successful. 3. One step for fostering innovation is gaining allies by communicating your vision. 4. The most effective way to handle rewards for innovation is to provide them at the end of a successful project.
Ritz-Carlton is fervently dedicated to anticipating customers' slightest needs. Without ever asking, they seem to know when customers want a king-size bed, non-allergenic pillow, extra body gel or the blinds open upon arrival
An amazing 95 percent of departing guests report that their stay has been a truly memorable experience. This is an example of ________. A) customer delight B) customer lifetime value C) customer equity D) customer share E) customer-perceived value
Which of the following is an example of emergent change?
a. Organizational downsizing due to rapid growth b. A change initiative to modify the culture piloted by customer and staff feedback c. A situation when the magnitude of the change is incremental in nature d. Top-down structural changes to respond to changes in the market