In Schuchmann v. Air Services Heating and Air Conditioning a home owner bought a heating and A/C unit with a lifetime warranty. After five years the company refused to honor the warranty because it was too expensive. When the consumer sued, the courts held that:
a. since the Missouri Merchandising Practices Act does not supplement the definition of common law fraud there was a need to prove an intent to defraud or reliance and the company was not liable
b. the defendant failed to prove an intent to defraud or reliance and so the company was not liable
c. since the Missouri Merchandising Practices Act supplements the definition of common law fraud there was no need to prove an intent to defraud or reliance and the company was liable
d. the home owner did not maintain his air conditioning system properly, so the warranty was void and the company not liable
e. none of the other choices are correct
c
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As a manager, you meet with each of your team members quarterly to review their progress toward their written and agreed-upon goals. One of your employees, Claire, had a goal of increasing sales in her territory by 10% in the first quarter of the year. However, when you review Claire’s sales numbers, you see that her sales have actually gone down. You know that Claire is a hard worker and has an excellent relationship with her customers. When you sit down to discuss Claire’s performance, she explains what is happening in her territory. A major automobile manufacturer, which once provided 25,000 jobs, has moved its operations to Mexico and laid off all 25,000 of its workers. As a result, the economy in Claire’s region has become quite depressed, and the residents are living off their
savings. Taking the steps of the planning/control cycle into account, what is your best course of action with Claire? A. Terminate Claire's employment with the company. B. Arrange for Claire to take a refresher course on sales methods. C. Transfer Claire to another territory and replace her with another sales rep who is new to the company and therefore "hungry." D. Recognize the economic reality of Claire's territory and change her goals to make them ambitious but realistic. E. Put Claire on "probation," explaining that she will be terminated if her performance does not improve in the next quarter.
An employee stock ownership plan denies employees the right to participate in votes by shareholders even if the stock is registered on a national exchange.
Answer the following statement true (T) or false (F)
______ focuses on increasing the efficiency of production and product improvements through quantitative techniques
a. Operations management b. Information management c. Information research d. Operations research
Although American women may have more interdependent self-construals than American men, they are ______ independent than Japanese men and __________ independent than Japanese women
a. More; more b. Less; more c. More; less d. Less; less