Consumer satisfaction/dissatisfaction is part of the ________ step of the consumer decision-making process
A) problem recognition
B) information search
C) evaluation of alternatives
D) product choice
E) postpurchase evaluation
E
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Company leaders that are not satisfied with the ruling of the full Federal Trade Commission (FTC) can appeal to the U.S. Court of Appeals. The danger in appealing to the Court of Appeals is:
A) the company does not have the opportunity to present oral arguments B) the cease and desist orders are normally upheld C) a company may be ordered to pay civil penalties D) the decision is not binding
______ are a two dimensional view with cases in one dimension and the calculations in the other
a. N-grams b. Z-scores c. Pivot Tables d. Soundex algorithms
How the people are selected, trained, and managed determines to a large extent how ________ an organization will be.
A. profitable B. stable C. successful D. innovative
Which of the following provides an example of what AFI strategy framework is used for?
A. Using AFI, the Richardson Tea Group was able to reduce the pollution it caused while processing tea and thereby receive an award. B. Using AFI, the Chen Restaurant Group was able to improve employee benefits and thereby increase employee loyalty. C. Using AFI, the Sanchez Clothing Company was able to implement a strategy that allowed them to give more money to charities and thereby gain good press. D. Using AFI, the Gasquet Motor Company was able to implement a strategy that produced high-quality cars more efficiently and thereby reduced costs.