This question will help you start building your set of persuasion tools for when you encounter managers or programmers who are unsure about the value of user-centered development. Using your Internet skills, find a news item or a story occurring within the past year that described a usability issue that caused problems. This should be a usability problem with the system’s interface; not a problem of back-end functionality, such as a server crash or an infrastructure problem such as not having enough delivery personnel on hand for the holiday rush.
a. Write a two or three sentence summary of the problem and its aftermath.
b. List the URL and include a printout of the story.
c. The problem you cite should involve a computer in some way. Software and Web sites are good examples.
d. Cite resulting problems experienced by the company or organization (examples: money lost due to slack sales; loss of market share; data compromised; angry customers)
You will need to check the URL to see if the page actually does contain a reference to a usability problem. This question often works well as a 5-minute student presentation in class. Most students find the 5-minute time limit quite challenging
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