The ideal product is one that:
I. meets or exceeds the needs of the customer.
II. makes the best use of material.
III. can be manufactured at least cost.
A) I, II and III B) I only C) I and II only D) II and III only
A
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All the elements of misrepresentation and the fact that the misrepresentation was knowingly made with an intent to deceive, have to be established to prove ________.
A. fraud B. a unilateral mistake C. undue influence D. duress
Characteristics of invigilation include which of the following?
a. A method of creating a loosely monitored environment to catch fraudulent activities. b. It is an inexpensive method to monitor all employees during the investigation process. c. It is most commonly used in such high-risk areas as expensive inventory. d. A method of watching and recording physical facts, acts, and movements.
____ provide the information that the service desk needs in order to know whether they are continually improving.
A. Service desk goals B. Service level objectives C. Service level agreements D. Service desk agreements
Services that have a direct impact on the company’s operations, are used by the customers, or require unique or highly skilled workers to provide are ______.
A. nonstrategic services B. standard services C. strategic services D. public services