During times of extreme crisis, what types of communication can be expected (select all that apply)?
a. Employees prefer to obtain communica-tion from external sources.
b. Normal communication flows are dis-rupted.
c. Managers should remain at home to de-crease the number of personnel on scene.
d. Managers and leaders should stay focused on the business.
e. Managers and leaders have a contingency and disaster plan in place.
B, D, E
In times of extreme crisis, internal communication to employees takes precedence. It is important for leaders to be on the scene to lead, make decisions, and show compassion. Leaders choose communication channels carefully, because normal flows are often disrupted. Managers stay fo-cused on the business at hand and have a contingency and disaster plan in place.
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