Components of quality management include

A) customer satisfaction.
B) defect prevention.
C) continuous improvement.
D) all of the above.


D

Business

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Houston Shoe Co is preparing a statement of cash flows using the indirect method. Indicate on the blanks below whether each item is an operating activity (O), an investing activity (I), a financing activity (F), a noncash transaction (N), or an item that would not appear on or with Houston's statement (NA). _____ 1. The change in Accounts Payable during the period _____ 2. Depreciation expense

_____ 3. Exchange of stock for a building _____ 4. Purchase of equipment _____ 5. Purchases of treasury stock _____ 6. Borrowing by issuing bonds _____ 7. A gain on the sale of equipment _____ 8. Collections from customers _____ 9. Dividends paid _____ 10. Income taxes paid _____ 11. Proceeds from sale of long-term investments at a loss _____ 12. The change in Inventory for the period Fill in the blank(s) with correct word

Business

Information flows through formal communication channels in three directions: downward, upward, and spiral

Indicate whether the statement is true or false

Business

Managers can use the grapevine productively by respecting employees' desire to know, acting promptly to correct misinformation, and ________

A) ?sharing only good news to keep employee morale high B) sharing both good and bad news C) ?decreasing the amount of information delivered through formal channels D) ?becoming an active part of the grapevine to spy on employees

Business

Stanton Inc. is considering the purchase of a new machine, which will reduce manufacturing costs by $5,000 annually and increase earnings before depreciation and taxes by $6,000 annually. Stanton will use the MACRS method to depreciate the machine, and it has estimated the depreciation expense for the first year as $8,000. Which of the following is the supplemental operating cash flow for the first year if Stanton's marginal tax rate is 40 percent?

A. $15,000 B. $23,000 C. $40,000 D. $9,800 E. $4,500

Business