Explain the advantages and disadvantages of delivering bad news personally and electronically
Personal delivery has been the preferred medium for delivering bad news because it signals the importance of the news and shows empathy for the recipient. Face-to-face delivery also provides the benefit of nonverbal communication and immediate feedback, which minimizes the misinterpretation of these highly sensitive messages. Personal delivery, however, carries a level of discomfort and the potential for escalation of emotion. A voice on the telephone triggers the same discomfort as a face-to-face meeting, and the increased difficulty of interpreting the intensity of nonverbal cues over the telephone only adds to the natural discomfort associated with delivering negative information.
You must be cautious when you deliver bad news electronically, whether by email or electronic postings. While you might feel more comfortable avoiding the discomfort of facing the recipient, the impersonal nature of the computer might lead to careless writing that is tactless and lacking in empathy, and perhaps even defamatory.
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Indicate whether the statement is true or false
Which methods of bankruptcy require the entrepreneur to come up with a payment plan?
A. Chapters 7 and 11 B. Chapters 7 and 13 C. Chapters 7, 11, and 13 D. Chapters 11 and 13
Workers who score high on optimism or positive affectivity are likely to experience
A) high job satisfaction. B) low job satisfaction. C) severe job stress. D) frequent conflict with supervisors.