Although dated, why is TQM an important concept in improving relations in a community or defined municipality?
What will be an ideal response?
The focus of TQM is on providing quality services and/or products. This occurs through consultations and review of work rules and standards. It also includes education and self-improvement for officers involved in the process. Thus, in addressing a problem in community relations, a work team or a department would look at the various factors that might contribute to police-community problems and come up with ways to deal with each one. The core questions would deal with how to improve services, which in turn, would hopefully improve relations. The work team would also want to review any needs for additional training for the department.
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