A new nurse is preparing to start a new job. What actions should the nurse take to be prepared in case workplace violence occurs? (Select all that apply.)

Question

a. Take a crisis intervention course to under-stand signs of escalating violence.
b. Become familiar with the organization's policy regarding violence.
c. Be prepared to handle any violent situa-tion alone.
d. Be aware of procedures that can be used to defuse situations.
e. Appear intimidating so that the violent person will back down.

Answer 1

A, B, D
The nurse should take a crisis intervention course to understand signs of escalating violence, be-come familiar with the organization's policy regarding violence, and be aware of procedures that can be used to defuse situations. The nurse should never handle any violent situation alone or try intimidation to make a violent person back down because this could backfire.