Jayne and William had their first relational conflict. William has apologized more than once to Jayne, but her behavior toward him is still cold. Finally, William blows up and says, "I told you I was sorry!
What more do you want?", to which Jayne replies, "It's not what you said, it's how you said it." How can their conflict be explained?
a. Jayne is focused on the source, whereas William is focused on the receiver.
b. Jayne is focused on the context, whereas William is focused on the content.
c. Jayne is focused on the problem, whereas William is focused on the person.
d. Jayne is focused on the relational level, whereas William is focused on the content level
Answer: D
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