Mobile Social CRM is being driven by four things. What are they?
What will be an ideal response?
1. Mobile devices—U.S. smartphone penetration 90% by 2016; there are more
mobile phones than toothbrushes worldwide.
2. Improved networks—Better bandwidth and security.
3. Software enhancements—Dashboards, better interfaces, links to Social
Media, and in-context information.
4. WIIFM (What’s In It For Me) —Helps organizations collaborate, increases
customer face time, reduces downtime, has access to real-time information
on the go.
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Answer the following statement true (T) or false (F)
An e-mail server maintains ____________________, separate holding areas for each user's e-mail.
Fill in the blank(s) with the appropriate word(s).
A(n) ________ is an image that is configured so that parts of the image can be used as one or more hyperlinks.
a. image map b. hyperimage c. navigation image d. list marker image
From what term is war driving derived?
A. war walking B. walk dialing C. war dialing D. chalk walking