Zappos and Amazon focus on customer service. What purpose does this serve in terms of attaining behavioral control?
A. It demonstrates to employees the importance of articulating explicit goals and objectives.
B. It uses culture to sustain their primary source of competitive advantage.
C. It uses rewards and incentives to sustain corporate culture.
D. It gives management more control over employees.
Answer: B
You might also like to view...
Pier is trying to determine which leadership style to use in making a decision that may have a major impact on his company. He’s using the time-driven version of a model that requires him to answer seven questions in order to determine which of five possible leadership styles he should use. Which approach to situational leadership is Pier working with?
a. path-goal model b. normative leadership model c. leadership continuum model d. contingency leadership model
Rowan, Inc.'s, income statement is shown below. Based on this income statement and the other information provided, calculate the net cash provided by operations using the indirect method.Rowan, Inc.Income StatementFor Year Ended December 31Sales? $248,000Cost of goods sold? 116,000Gross profit? $132,000Operating expenses?? Wages and salaries expense $ 44,000? Rent expense 16,000? Depreciation expense 30,000? Other operating expenses 18,000 108,000Income from operations? $ 24,000Gain on sale of equipment? 26,000Income before income taxes? $ 50,000Income taxes expense? 17,500Net income? $ 32,500?Additional information:Increase in accounts receivable$ 4,000Increase in accounts
payable 16,000Increase in income taxes payable 300Decrease in prepaid expenses 10,000Decrease in merchandise inventory 14,000 What will be an ideal response?
The Health Care Reform Act requires health plans that provide dependent coverage to continue coverage for a dependent child until the child turns 26 years of age
Indicate whether the statement is true or false
The difference between advertising and persuasion is that persuasion is more personalized
Indicate whether the statement is true or false