Answer the following statements true (T) or false (F)
1. Cultivating an attitude of respect for others can improve verbal communication skills.
2. I-messages acknowledge others’ positions.
3. You-messages place responsibility, and sometimes blame, on others.
4. The skillful use of levels of specificity is shown by being specific at all times.
5. Exploring nuances that might be more descriptive of the behavior can help combat extreme labeling.
1. True
2. False
3. True
4. False
5. True
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A guide to active listening includes which of the following steps?
A. Be aware of outside distractions B. Prejudging the communicator or the communication C. Rehearsing a response D. Ask appropriate questions
One possible drawback to using analogies as supporting material is that the similarity between the concept you're explaining and the concept you compare it to may be too weak, so you end up confusing your listener instead of clarifying your point
Indicate whether the statement is true or false.
In order to improve your empathic listening, which of the following recommendations would be helpful?
a) See things from the receiver's point of view. b) Engage in one-way communication. c) Interrupt the speaker if what you have to say is more important. d) Seek to understand the speaker's thoughts and feelings.
Identify and discuss the characteristics of tourist-host encounters.
What will be an ideal response?