A technician is reporting that the Windows Printer Test Page is not working, but the printer's self-test page is. Which of the following are probable causes? (Choose all that apply.)

a. The print driver is corrupt.
b. The network connection is down.
c. The printer memory is defective.
d. The wrong driver is installed.
e. The paper feed mechanism is working improperly.


A, B, and D. If the printer memory were defective, the self-test page would not likely be generated. If the paper feed mechanism is not working, neither the Windows test page, nor the self-test page would work. Note that in the case of answer B, you would want to know if the Windows test page is successful from a local connection to isolate the issue to be network-related.

Computer Science & Information Technology

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