Dr. D is conducting an interview with Amber, who works as a cocktail waitress. Here is an excerpt:
Dr. D: What shift do you typically work?
Amber: Night. I come in a around 7:00 p.m. and work until 2:00 a.m.
Dr. D: Cocktail waitressing has a bad reputation. How bad is it to work here?
Amber: Not so bad. Most of our customers are pretty nice guys. They're
regulars and they don't drink too much and get out of control. In fact, if
one customer is giving me a hard time, another often steps in and helps out.
Dr. D: As the evening progresses, the men give you more and more problems,
don't they? What do you do about that?
Amber: I ignore it as long as I can. I get the manager to step in if they don't
straighten up.
Do you notice any problems with the interviewing technique of Dr. D? Describe the problems you see in the excerpts and then explain what Dr. D should do differently.
Dr. D is doing at least two things wrong. She is asking Amber leading questions, which suggest or assume a certain answer. For example, she asks, "…how bad is it to work here?" and "…the men give you problems, don't they?" Also, she is not listening to Amber. Just after Amber comments on how well-behaved most of her customers are, Dr. D asks the leading question about harassment. She needs to employ only neutral, open-ended questions that do not presume a certain answer or prejudge the situation. Then, she needs to carefully listen to Amber and tailor the interview to fit the emerging responses.
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