Which of the following routine messages is most likely to end up as part of an employee's permanent record?
A) A letter of recommendation
B) A congratulatory message
C) A message of appreciation
D) A message of condolence
E) A message fostering goodwill
Answer: C
Explanation: C) An important leadership quality is the ability to recognize the contributions of employees, colleagues, suppliers, and other associates. Your praise does more than just make the person feel good; it encourages further excellence. A message of appreciation may also become an important part of someone's personnel file, so provide specific information wherever possible.
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Indicate whether the statement is true or false
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A manufacturer distributes his products to retailers. However, the manufacturer requires that
the retailers charge their customers a price set by the manufacturer. Anyone who does not charge these prices is terminated as a distributor. This action is: A) Legal, since it is judged by the rule of reason. B) Vertical price fixing. C) Horizontal price fixing. D) A horizontal market division.
Anders suffered a shock when his electric radio dropped into the bathtub--while Anders was taking a bath. Anders argued that he did not realize it was dangerous to operate an electric radio near his bathtub. If he sues the radio manufacturer for damages, which claim is he most likely to make?
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