Marcela started working for a new company. At her previous work place, people were formal
and distant in their communication.
Therefore, Marcela was surprised to find that her boss,
whom Marcela thought to be a competent individual, often pulled up a chair close to her desk
when she was explaining company procedures. Although this violated Marcela?s idea of how
people communicate in the workplace, it did not seem to bother her and in fact she began to
use a closer distance when communicating with her boss. Explain what Marcela experienced
using Burgoon?s expectancy violations model.
What will be an ideal response?
Marcela had expectations of appropriate nonverbal behavior at work. She expected
people to maintain a less personal distance when communicating. However, her boss
violated this expectation. Marcela found her boss to be a ?rewarding? individual
because she had higher status in the work place and was a credible individual. Because
her boss was a?rewarding? rather than a ?non-rewarding? individual, she reciprocated
the behavior without forming a negative impression of her boss rather than correcting
the behavior.
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