You have had concerns regarding the charting method used on your unit. You decide a change needs to be made and begin the change process using Lippitt's model. Which steps are included in this model? Select all that apply
a. Diagnosing the problem
b. Assessing the motivation and capacity for change
c. Eliminating the routines and habits of people affected by the change
d. Choosing the solution
e. Choosing an appropriate role for the change agent
f. Maintaining change after it has been started
A, B, E, F
Lippitt's phases of change include diagnosing the problem, assessing the motivation and capacity for
change, choosing an appropriate role for the change agent, and maintaining change after it has been
started. Choosing the solution is a step in Havelock's model. It is not suggested that eliminating the
routines and habits of people affected by the change should be eliminated. Incorporating the routines
and habits of those affected by the change would facilitate acceptance of the change.
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