Which is true about incident management systems?
A. When using an incident management system, a best practice is to close the incident as soon as the support analyst thinks he/she has resolved the issue.
B. Most organizations allow analysts to keep a log of all e-mails, while requiring analysts to log all phone calls into an incident management system.
C. Ideally, one should integrate incident management systems with the information or systems used to manage Service Level Agreements, such as target response and resolution times
D. Most incident management systems require that analysts manually track the status of incidents from start to finish.
Answer: C
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During August, Radio City sold 200 iPods for $50 each. Each iPod had cost Audio City $31 to purchase and carried a two-year warranty. If 5 percent typically need to be replaced over the warranty period and one actually is replaced during August, the entry to record the Product Warranty Expense is
A) Product Warranty Expense 31Estimated Product Warranty Liability 31 B) Product Warranty Expense 155Cash 155 C) Product Warranty Expense 310Estimated Product Warranty Liability 310 D) Estimated Product Warranty Liability 620Product Warranty Expense 620
HR managers can establish personal credibility by developing good relationships with people both internal and external to the firm.
Answer the following statement true (T) or false (F)
What is the best pricing tool marketers have for looking at costs and revenue at the same time?
A. markup approach B. average-cost pricing method C. marginal analysis D. break-even analysis E. markdown approach
Marion Manufacturing had the following cash flows for the current year. The company uses the direct method in preparing the statement of cash flows. Cash receipts from issuance of stock$60,000 Bonds payable issued at face value 250,000 Cash dividends received from long-term investments 4,500 Cash paid for wages 20,000 Cash paid for dividends 5,000 Cash received from customers 42,500 Cash paid for other operating expenses 19,500 Cash paid to purchase equipment 100,000 What is the net cash flows provided by (used in) financing activities?
A. $205,000 B. $245,000 C. $305,000 D. $310,000