Effective listening is also part of negotiating. In Acuff’s article, additional tips for effective listening are presented. Which of the following is one of the tips?

A. Talk as frequently as you feel necessary.
B. Interrupt when you need to make a point.
C. Concentrate on what TOS is saying.
D. Avoid getting caught up in what TOS is doing nonverbally.


C. Concentrate on what TOS is saying.

Communication & Mass Media

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The process of inclusion and exclusion as a result of ingroup and outgroup bias can be a source of intercultural conflict. Which of the following can reinforce cohesion among ingroup members?

A. Similar dietary habits. B. Shared myths of origin. C. Same occupation. D. Regions of residence.

Communication & Mass Media

Lana says she enjoys using Skype because it helps her connect to her friends from high school who are at other colleges, her cousins who live in New Mexico, and new people she meets on campus. Lana's reason for using Skype is that it ____________.

a. allows for diffusion. b. cultivates convergence. c. is easily manipulated. d. offers instant speed. e. provides resonanc

Communication & Mass Media

The following is an example of reasoning from principle: "Any action that endangers the safety and security of the United States is an act of treason. Edward Snowden's leaks of NSA activities endangered the safety and security of the United States. Therefore, Edward Snowden's leaks were an act of treason."

Answer the following statement true (T) or false (F)

Communication & Mass Media

Which of the following is a guideline for making a public-relations speech?

A) State that the audience should remain neutral until they hear what a speaker has to say. B) Acknowledge that the company is doing nothing about any problems or objections. C) Emphasize the negative aspects of a policy or program, then spin it as if they are all positives. D) Impress that the company or organization has carefully worked through potential pitfalls and drawbacks.

Communication & Mass Media