Managing customer flows effectively can lead to?
a. Enhanced customer satisfaction
b. Enhanced firm competitiveness
c. Both enhanced customer satisfaction and firm competitiveness
d. Neither enhanced customer satisfaction nor firm competitiveness
c. Both enhanced customer satisfaction and firm competitiveness
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Sally's is a boutique bakery that specializes in cupcakes. How can Sally's create channel differentiation to stand apart from its competitors?
What will be an ideal response?
Groot Promotional Services uses a job order system for costing and billing promotional services for dance and ballet performances
Groot has four public relations specialists plus an office staff. At the beginning of the year, Groot estimated the total cost of salaries and benefits for the public relations specialists at $675,000 and a total of 7,500 billable hours for the year. All remaining office and administrative costs were estimated at $405,000. The allocation base for office and administrative costs is billable hours. In June, Groot signed a contract for a Russian ballet performance. It estimated the new contract would require 34 hours of specialist time. What is the total cost estimate for this contract? A) $1,836 B) $4,896 C) $3,060 D) $1,224
Studies suggest that all leadership characteristics are built into your personality. _________________________
Answer the following statement true (T) or false (F)
The Civil Rights Act of 1964 would scrutinize which of the following situations?
A) A woman engineer was denied a job for which she was qualified. B) A short man was denied employment as a busboy. C) A two-man partnership with two employees refused to hire a qualified black attorney. D) A black woman was hired as a secretary instead of an equally qualified white woman.