The best way to avoid negative service encounters is through
a. using volunteers
b. hiring experienced employees
c. internal marketing
d. providing quality products
e. having a target audience satisfaction program
C
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Answer the following statements true (T) or false (F)
1. Men are more likely to communicate to establish relationships by using rapport talk. 2. Women are more likely to communicate to accomplish a task by using report talk.
An example of an intangible resource is ______.
A. Jantix Corporation has a reputation of having high quality customer service B. Jantix has a large and easily accessible inventory of products C. Jantix owns the largest production facility in Montana D. Jantix employs the second largest number of employees in Montana
Which report parts are the primary focus of short reports? List some report features that may be incorporated into short reports
When is a meeting the most effective?
What will be an ideal response?