Which of the following techniques could be characterized as disconfirming?
A) reflecting back the speaker's thoughts and feelings
B) asking questions
C) taking issue with what the other person says
D) claiming that what this person says simply does not count
Answer: D
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Which of the following dialectical tensions are characterized by claiming a particular tension does not exist?
A. segmentation B. balance C. denial D. reaffirmation
Ad hominem is a conclusion reached without adequate evidence
Indicate whether the statement is true or false
Complementary nonverbal communication
A) can stand on its own. B) repeats the verbal message nonverbally. C) adds nuances of meaning not communicated in the verbal message. D) substitutes for a verbal message.
Answer the following statement(s) true (T) or false (F)
1. Proactive conflict management helps to diffuse any conflicts that come up throughdevelopment of a process for working through conflict. 2. Research has found that people who learn how to work successfully as team playerstend to go much farther in their careers than those who try to compete with their fellow team members. 3. The optimum conflict style, according to Blake and Mouton's grid, is compromise 4. Research suggests that teams that are successful over time are likely to be bothpro active in anticipating the need for conflict and pluralistic in developing conflict resolution strategies that apply to all group members. 5. According to communication expert Amy Gallo (2010)regardless of why your team is fighting, following a few simple guidelines can help you resolve disputes quickly