If a reader may not view a message as positive, what should be included in the body of the message?
A) An explanation of what will happen if the action is not taken
B) An explanation of potential benefits to the reader
C) An explanation of potential benefits to the writer
D) An explanation of the nature of the information being provided
E) An explanation of the reasons for the decision to be followed by the decision
Answer: B
Explanation: B) In instances in which the reader may not initially view the information positively, use the body of the message to highlight the potential benefits from the reader's perspective.
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