When fans post negative messages about a product or service, what should you do?
a. Delete the post quickly
b. Respond quickly and tactfully
c. Challenge your accusers openly
d. Ignore the post and let the social media community handle it
b
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Open questions seem to elicit less substantive responses from interviewees
Indicate whether the statement is true or false
Living up to or down to other's expectation of us is known as
A. role taking B. the looking-glass effect C. the Pygmalion effect D. a self-fulfilling prophecy
Based on research findings about emerging leadership, which person is most likely to become a new group leader?
a. someone who praises all sides and supports all opinions b. someone who questions decisions and expresses doubts about solutions c. someone who takes notes and keeps everyone on track d. someone who talks the most and listens carefully
An effective apology includes making amends for the wrongdoing.
Answer the following statement true (T) or false (F)