Which of the following activities would represent a customer-friendly approach in a healthcare setting? (Select all that apply.)
a. Using a local anesthetic before inserting a needle into a child's arm
b. Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician
c. Ensuring that birthing preferences are on file and available when a laboring mother comes in
d. Providing support to families when a fam-ily member is brought into trauma
A, C, D
A service orientation means delivering services in a manner that is least disruptive. When possible, services should come to the patient and should be as easy, comfortable, pleasant, and effective as possible. Meeting the emotional, psychosocial, and spiritual needs of the patient is important.
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The nurse is teaching a male patient about sildenafil citrate (Viagra) prescribed for erectile dysfunction. Which patient statement indicates that teaching has been effective?
A) "A change in vision is to be expected.". B) "This medication is birth control for men.". C) "I can take this medication several times a day.". D) "I should report to my health care provider an erection that lasts longer than 4 hours.".
A client is admitted to the intensive care unit after incurring a basilar skull fracture. What complication from this injury should the nurse remain alert for?
A. Aspiration B. Hemorrhage C. Pulmonary embolus D. Acute myocardial infarction
A child is on a ventilator in the pediatric intensive care unit (PICU). Which nursing intervention would best meet the psychosocial needs of this child?
1. Allow the parents to remain at the bedside. 2. Touch and talk to the child often. 3. Provide the child with a blanket from home. 4. Provide consistent caregivers.
A newborn child is diagnosed with tetralogy of Fallot. What symptoms would the nurse expect to observe in the child?
a. High-pitched cry and dyspnea b. Cyanosis and hypoxia c. Leg pain and twitching d. Epistaxis and anemia