An unhappy customer can do any one or a combination of which four things?
a. harass, worry, harm the organization, and bother employees
b. hurt, bother, hate, and complain
c. leave never to return, complaint, retaliate, and bad-mouth the organization
d. complain, retaliate, harm the organization, compliment
c. leave never to return, complaint, retaliate, and bad-mouth the organization
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Oral communication is the use of spoken words to exchange ideas and information
Indicate whether the statement is true or false
Any breach entitles the nonbreaching party to sue for damages
a. True b. False Indicate whether the statement is true or false
By 2050, the average U.S. resident will be from a non-European background.
a. true b. false
XYZ printing is building a dominant position as the low-cost leader in the 3D printer market. Three resources the firm can draw on to build a sustainable advantage are(1) an efficient supply chains and manufacturing system, (2) internal control systems to minimize cost, and (3) competencies in the R&D of electronic products. This set of competencies will make it harder for later movers to imitate. This is an example of using ________ conditions to build protection in the 3D printing market.
A. path dependent B. causal ambiguity C. social complex D. physical uniqueness