A conflict has arisen between two staff nurses who work on the same unit. Which strategy is most important for the nurse manager to consider?
1. Address the conflict in the break room.
2. Make a timely decision regarding if and when to intervene.
3. Accept full responsibility for developing a solution.
4. Redirect expressions of disagreement between the participants.
2
Rationale 1: It is generally best to address conflict management in a neutral and confidential territory.
Rationale 2: Conflict management begins with a decision regarding if and when to intervene. Failure to intervene can allow the conflict to escalate, whereas premature intervention can cause individuals to lose self-confidence and avoid risk taking.
Rationale 3: The responsibility for developing a solution to the problem falls on each of the participants, not the mediator.
Rationale 4: Full expression of positive and negative feelings is conducive to conflict resolution.
Global Rationale:
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