A manager at a mid-size company announces the addition of a third-party contracted ethics assist line for employees. But after the announcement, several employees come to him to express concerns that the new line will encourage employees to settle scores by making false accusations. What should the manager do?
a. Offer them statistics from other companies about the good that an assist line can
provide.
b. Give employees a strict list of topics that are acceptable for use with the assist line.
c. Have employees vet issues through the manager first before calling the line.
d. Make clear to employees that false reporting through the assist line will be
disciplined.
d. Make clear to employees that false reporting through the assist line will be
disciplined.
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Which of the following is the ability to see things from another person’s point of view that conflicts with your own?
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A study with many teams and many employees indicated that competitive approaches to conflict resolution were more effective than cooperative approaches in leading to effectiveness in resolving conflict
Indicate whether the statement is true or false.