The nurse manager is preparing for an accreditation visit and wants to assure that the unit is delivering culturally appropriate health care. Which action would demonstrate this approach by the nurse manager?

Question

1. Insisting the staff teaches clients English during their hospitalization.
2. Examining the process used to admit clients.
3. Providing written materials in languages spoken most commonly by clients admitted to the unit.
4. Limiting education and training to the bedside nurses.

Answer 1

Correct Answer: 3

The National Standards for Culturally and Linguistically Appropriate Services in Healthcare outlines 14 valid approaches for health care to assure that cultural competency is provided. Requiring English be taught to clients admitted to the hospital does not promote the value of other cultures and promotes a sense of ethnocentrism. The process used to admit clients may be included in the road to accreditation but does not directly address the delivery of culturally responsible care. Nurses at the bedside require education to maintain competency and learn new skills.