At times, nurses must work with difficult or destructive people. Some specific strategies for coping with difficult behaviors are listed below. Which is not necessarily correct?
a. Criticizer: Don't argue; ask for input and practice active listening.
b. Detailer: Engage in communication, and ask direct questions.
c. Controller: Keep focused on the task, and note any inconsistencies in the controller's conversations.
d. Pleaser: Let pleasers know that their com-ments are safe from attack and their opinions and input are valued.
B
Destructive or difficult behaviors can impair communication and effective quality patient care. Five key behaviors have been identified as being destructive or difficult to deal with. Some coping strategies that nurses can use when working with these types of behaviors are: 1) Criticizer: don't argue, ask for input, and practice active listening; 2) Detailer: allow the detailer to give details at certain points in a group; 3) Controller: keep focused on the task, and note any inconsistencies in the controller's conversations; 4) Pleaser: let pleasers know that their comments are safe from attack and their opinions and input are valued; and 5) Passive people: engage in communication and ask direct questions.
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The nurse is caring for an older patient who has a loss of smell. How does the nurse best describe this phenomenon to the patient?
1. "You have been exposed to a toxin that has stopped your neurotransmitter function." 2. "If the mucus membranes in your nose are damaged, it may affect your sense of smell." 3. "The number of sensory cells increases with age, which lowers your sense of smell." 4. "Allergies, polyps, and viral infections can cause an increased sense of smell."
Which produces antibodies?
a. Phagocytes b. Hormones c. Insulin d. Lymphocytes
When traveling to a home care assignment in an unfamiliar neighborhood, you should
A) stop at a convenience store or gas station to ask for directions. B) map out the route in advance so you know where to go. C) drive around the neighborhood until you find the house. D) ask the home care agency to provide an escort on the first visit.
Describe three ways in which the nursing assistant can protect a patient's privacy.
What will be an ideal response?