Steve Maas, owner of Oliver's Markets, a chain of four regional grocery stores, believes that attention and energy on what to achieve as opposed to what to do makes the work environment at Oliver's Markets results-oriented. To facilitate this effort, Oliver's Markets has implemented an employee stock ownership program. Is Steve correct in his approach? Explain your answer.
What will be an ideal response?
Steve is absolutely correct. To make the work environment results-oriented, managers need to focus jobholders' attention and energy on what to achieve as opposed to what to do. To create a strategy-supportive system of rewards and incentives, Oliver's Markets decision to implement an employee stock ownership program greatly helps to reward staff for accomplishing results, not for just dutifully performing assigned tasks. Showing up for work and performing assignments do not, by themselves, guarantee results.
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