After observing a customer verbally abuse a server, the first thing a manager can do to ensure quality service is to
A. ask the customer to leave the restaurant.
B. review the delivery support system.
C. clarity service delivery expectations.
D. assume the server is at fault and respond accordingly.
E. provide emotional support to the server.
Answer: E
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Monies paid to remove an item from a retailer's inventory are:
A) reverse slotting fees B) brokerage allowances C) exit fees D) cooperative merchandising agreements
Indoor air pollution is primarily caused by toxic fumes from industrial plants located in cities.
Answer the following statement true (T) or false (F)
Because of time delays between receiving inventory and making the journal entry
a. liabilities are usually understated b. liabilities are usually overstated c. liabilities are usually correctly stated d. none of the above
Preferred stock is a hybrid-a cross between a common stock and a bond-in the sense that it pays dividends that normally increase annually (like a stock), but its payments are contractually guaranteed (like interest on a bond).
Answer the following statement true (T) or false (F)