A bank has discovered that their tellers receive vastly different ratings from a mystery shopper. This is an example of which characteristic of services?
a. Service quality varies from server to server
b. Services are intangible
c. Services cannot be inventoried
d. Service quality varies from company to company
a. Service quality varies from server to server
You might also like to view...
Identifiable intangible assets would include all of the following except
A) patents. B) trademarks. C) goodwill. D) franchises.
All of the following are basic data management tasks except
a. data deletion b. data storage c. data attribution d. data retrieval
The context plays an important role in determining the ______________of the presentation.
a. tone b. structure c. flow d. purpose
Which of the following does not contribute to or influence a person’s intrinsic motivation?A) Interests B) Culture C) Values D) Attributes
A) Interests B) Culture C) Values D) Attributes